Search the community and support articles Windows Windows 7 Search Community member. Having trouble downloading books from my library to my nook, keep getting an error that says windows isn't working.
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. You need to ask Adobe. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. LemP Volunteer Moderator. For example, if you're using Internet Explorer on Windows, try Firefox. Allow pop-up windows in your browser, or add www.
Also, allow third-party cookies. For instructions, see your browser's documentation. When prompted to Open or Save the downloaded file, select the option to save it. Then double-click the file to open it after it has downloaded completely. If you encounter a specific error number or message, search the Adobe support website for the text or error number for a solution.
If the temporary Internet file cache is too small to contain the file as it downloads, the download fails. Many factors, such as connection type and network traffic, affect download speed. The following table provides estimated download times for different file sizes at typical connection speeds.
For faster downloads, avoid peak hours 9am to 6pm Eastern time. Demand for downloads can also be high the first week after a product release. Some products—typically applications that are about 1 GB or larger—require that you have a broadband Internet connection for download. Note: When you order a product, look below or to the right of the Delivery Method pop-up menu for the file size and estimated download time.
Note: The estimates in this table assume ideal network conditions. Your actual download time can be longer. If you are having trouble downloading Captivate 8 or any product using Internet Explorer 11 in Windows 8 or 7, you can fix it by adding www.
Follow the steps below:. Click the wheel-shaped Tools icon at the upper-right corner of the browser and then click Compatibility View settings. Go back to the trial download page, reload the page press F5 or click the Refresh icon , and click Download. Visit the Adobe community forums to see if other users are experiencing similar download and installation problems.
Visit the Downloading, Installing, Setting Up forum or find the forum for your product. Try posting your problem on the forums for interactive troubleshooting. Note: When posting on forums, include your operating system and your product's version number in your message.
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Having trouble downloading non—Creative Cloud Adobe products? Try these solutions to resolve common browser, system, and connectivity problems that can interfere with successful downloads of non—Creative Cloud products. Try this first. Follow the troubleshooting steps in one of the following documents—whichever applies to your download: Can't download a non—Creative Cloud purchased product?
See Troubleshoot Akamai Download Manager downloads. Can't download a trial that uses Akamai Download Manager? Includes Acrobat X Pro. See Can't download trial Akamai Download Manager.
Try this second. Didn't find what you needed in Try this first? Try one or more of the following tasks. Use a different browser. Make sure that your computer meets the Akamai Download Manager minimum system requirements. Allow pop-up windows and cookies.
