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Products and quantities may be updated during Checkout. Download Information Is there anything I should do before I download? For best download performance and to protect the integrity of the downloaded file, please disable or suspend any of the following before you download: Firewall — A firewall can prevent you from downloading a file.
Anti-Virus Programs — Anti-virus programs scan downloaded files and can stop a download. As a result, the file may not download or can become corrupted or damaged. Download Monitors — Programs such as GoZilla! Screen Saver — Screen savers have been known to interfere with a download or affect system performance during a download. We recommend you disable your screen saver before you download. How do I download my purchase? Do not rename the download file as this can cause installation problems.
Is downloading the same as installing? A download is a simple file transfer. An install is the unpacking and loading of the software on your computer. Most software will walk you through the install process after you download. What if the download stops before it completes? If your download stops or is interrupted before it completes, simply click the Download button again and the download should resume where it left off.
If you need to get to the download page, click here to look up your order. I finished downloading my purchase. Where was the file saved? The file was saved in the default "Save As" location specified by your browser, or the location you selected in the "Save As" window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.
