This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question 5. Report abuse. Details required :. Cancel Submit. Previous Next. Roma26 Independent Advisor. Hi, I'd suggest you to install the product using this link. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.
Id siggest you to check the answer on this previous forum question. In reply to Roma26's post on May 11, Thanks for your reply. However, I need to install the MSI version and not the click to run version.
Also, this is a fresh copy of Windows 10 and no older version of Office that is installed. I however, did run the MSOffice uninstaller and reboot my machine but I am still getting the same error. Vijay A. Verma Volunteer Moderator. MSI version is not getting installed if there is any previous C2R installed.
If previous C2R was uninstalled,then some of its components may be remaining. You need to uninstall C2R by Easy fix and then reinstall. In reply to Vijay A. Verma's post on May 11, It's and I'm still trying to figure out how to install Office That helped about as much as any of the other suggestions above, including those from Microsoft.
It still doesn't install. I've already started reloading default factory setup in order to be able to install Office on a couple of machines, but I hate to think that is going to be the answer for all of them. Surely by now Microsoft has found a way to at least identify why the bootstrapper error is occurring so that you can fix it and continue the installation. The cause of problem was the Task Scheduler service.
Been there, done that with no success. Could be the sequence of events that determines effectiveness. Here's what I have gotten from the last few months of troubleshooting from Microsoft and others:. This still remains an issue, primarily for many of our Lenovo S30 workstations purchased last year. Pat I did you ever find a fix for this? I am having the same issues and followed all the mentioned "fixes" with no joy. In our organization, we have a few GPOs that are locking down certain folders to guard against Cryptolocker and similar.
Turned out that Office requires access to that folder the appdata folder. I turned the Cryptolocker GPOs off, ran gpupdate on the computer in question turned the GPOs back on right after that , and Office installed without fuss thereafter. To continue this discussion, please ask a new question. Cloud Help Desk: Delays for ticket imports:. Spiceworks Help Desk.
The help desk software for IT. Track users' IT needs, easily, and with only the features you need. Learn More ». Get answers from your peers along with millions of IT pros who visit Spiceworks. Pat Nov 17, at UTC. I have tried all of the recommendations I can find from Microsoft and anyone else, which include: 1 uninstalling all old versions of office 2 used fixit tool KB removes versions before 3 used fixit tool KB removes 4 clean boot 5 disabling anti-virus Kaspersky KES ver 10 6 regedit to remove AppCompatFlags 7 check services enabled - Task Scheduler, Office Software Protection Platform, RPC 8 regedit disable then re-enable Task Scheduler Is there anything in the logs that will steer me to what the problem is with installation that is causing boostrapper to fail?
